Returns & Exchanges
At IKONO, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn items in their original packaging. Simply follow our streamlined process to ensure your return or exchange is handled quickly and efficiently.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging with all tags attached, ensuring the parcel is securely sealed for transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your package.
Drop Off and Track
Drop your package at any authorized courier location and keep your tracking receipt until your refund is processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing