Frequently Asked Questions
Everything you need to know about shopping with IKONO.
How do I determine my size at IKONO?
Each product page features a detailed size guide tailored to that specific garment. We recommend comparing your body measurements to our chart to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free, while returns for a refund may incur a small processing fee depending on your location.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your fashion fix sooner.
Are your materials sustainably sourced?
At IKONO, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or eco-friendly dyes, and we aim for 100% by 2026.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.